杨微微, 胡晓. 基于IPA分析法的西双版纳野象谷景区游客满意度研究[J]. 西南林业大学学报, 2015, 35(3): 73-77. DOI: 10.3969/j.issn.2095-1914.2015.03.013
引用本文: 杨微微, 胡晓. 基于IPA分析法的西双版纳野象谷景区游客满意度研究[J]. 西南林业大学学报, 2015, 35(3): 73-77. DOI: 10.3969/j.issn.2095-1914.2015.03.013
YANG Wei-wei,HU Xiao, . Research on Tourist Satisfactions of the Xishuangbanna Wild Elephant Valley Scenic Area Based on the IPA Analysis Method[J]. Journal of Southwest Forestry University, 2015, 35(3): 73-77. DOI: 10.3969/j.issn.2095-1914.2015.03.013
Citation: YANG Wei-wei,HU Xiao, . Research on Tourist Satisfactions of the Xishuangbanna Wild Elephant Valley Scenic Area Based on the IPA Analysis Method[J]. Journal of Southwest Forestry University, 2015, 35(3): 73-77. DOI: 10.3969/j.issn.2095-1914.2015.03.013

基于IPA分析法的西双版纳野象谷景区游客满意度研究

Research on Tourist Satisfactions of the Xishuangbanna Wild Elephant Valley Scenic Area Based on the IPA Analysis Method

  • 摘要: 运用IPA分析法,对西双版纳野象谷景区进行游客满意度调查,选取生态环境、服务态度、消费水平、旅游安全等11个变量因子,通过对游客发放调查问卷的方式,统计游客对野象谷景区各项指标的满意度和重要性。结果表明:人文景观、生态环境2个因子属于优势区,游客满意度较好;讲解服务、服务态度、旅游安全属于维持区,游客评价超过预期;餐饮购物、服务设施、消费水平属于改良区,有较大的提升空间;旅游交通、景区容量、景区卫生3个因子属于弱势区,是景区的主要劣势。通过分析野象谷景区管理存在的问题,提出相应的对策,以期提高景区游客满意度,增加景区吸引力,使景区可持续地健康发展。

     

    Abstract: This paper reported the tourist satisfaction survey in the wild elephant valley scenic area of Xishang banna based on IPA analysis method. By the way of questionnaires to visitors, 11 variable factors such as ecological environment, service attitude, level of consumption, tourist safety and so on were extracted to survey tourists′ satisfaction and importance for wild elephant valley. The results showed that visitors were more satisfied with good human landscape and ecological environment; therefore these 2 factors belong to advantage area. The interpretation service, service attitude and tourism safety belonged to maintain area, which tourists′ evaluation was beyond what expected. Food shopping, service facilities and consumption was area for improvement, which still has plenty of room for improvement. Three factors of travel traffic, scenic capacity and sanitary were vulnerable area, which was the main disadvantage of the scenic spot. The paper also provided the solution to the problems involved in the management of the wild elephant valley scenic area to improve the satisfaction for tourists, increasing the attraction to make the scenic spot sustainable development.

     

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